Air Peace has responded to backlash over its disrupted London to Lagos flight, stating that a bird strike forced the cancellation and grounding of the aircraft for safety checks.

Airline reacts to viral claims

The airline issued a statement addressing a viral video that alleged passengers were stranded without communication or care.

Air Peace said the claims did not fully reflect the situation, stressing that safety considerations guided its actions.

Bird strike forced cancellation

According to the airline, the aircraft experienced a bird strike on May 1, requiring immediate suspension of the flight.

It described the incident as a “force majeure” event that demanded comprehensive safety inspections before any operation could continue.

“Safety is not negotiable… we would not operate an aircraft without the required clearance,” the airline said.

Passengers informed, accommodation arranged

Air Peace stated that passengers were informed of the disruption and that hotel accommodation was arranged at Hilton London Gatwick.

It added that transit support was also provided while alternative flight plans were being organised.

Delays linked to airport operations

The airline explained that delays in moving some passengers were caused by airport congestion and slow baggage handling by ground service providers.

It noted that baggage processes at international airports are handled by independent companies, not the airline directly.

Denies abandoning travellers

Air Peace insisted that passengers were not abandoned at any point, maintaining that communication was ongoing throughout the disruption.

It said many affected passengers had already been accommodated while arrangements for new flights were in progress.

The airline acknowledged the inconvenience caused but reaffirmed its commitment to safety and improved service delivery during disruptions.